Frequently Asked Questions


About your membership


What's included in my membership?

Lots! We want to make your experience as stress-free as possible with no surprise extras. Included: all building utilities (water, electricity, heating and air conditioning), reception and post handling, workstations, 2GB fibre line Wifi (primary and backup), guest services, tea and coffee, showers and changing areas, 24/7 security and digital access control. 

You will also have access to all communal kitchen areas, breakout and collaboration spaces, and access to booking meeting rooms and classrooms. You will be able to unlock Huckletree’s Ecosystem including introductions with our Ambassadors, investors and venture partners.


What’s not included in my membership?

VOIP phones, printing and meeting room usage outside of your team's monthly credits are not included in your membership. Secure car and bike parking are available for an additional charge, subject to T&Cs and availability.


Do I get 24/7 Access?

Only Resident Desk, Private Studio and Suite memberships offer 24/7 access to our spaces. Day Pass, Light, Floating and Studio-Share memberships offer weekday access from 9am to 6pm access.


Where can I work on a Day Pass, Light or Floating Membership?

You can work flexibly from our shared workspace area, breakout and collaboration spaces. You will not have a dedicated desk assigned to you.


Our team has grown. What if I need more space?

Great news. If you outgrow your workspace, we’ll help find a larger space to grow into, or help your team expand into another Huckletree space.


I’m not ready to move in. Can I hold a space for a few months?

We are unable to reserve memberships or spaces, however we can secure a space for you with a holding fee. Speak to your membership manager or our sales team.

My team wants to work on a rotational basis, can I have more memberships than seats?

As part of our flexible packages, we can design any package option that suits your team, that includes sharing seats, sharing private studios and sharing the days in a studio with another member. Our team will work with you to design your ideal membership. 


What is the Member referral programme?

We reward all members who help us to grow our communities by referring new members. Find out more about what you get and how it works here.


I’m ready. How do I apply to join Huckletree?

You can apply to join our community by completing the online application here. Our Curation and Sales teams will be in touch to learn more  about your company, workspace needs and growth plans and book you in for a virtual or in-person tour. After your tour, we’ll arrange your Membership proposal for you to sign, process your details and onboard you onto our Huckletree Zero member portal. We work fast, so all of this can happen within a matter of days.


About Huckletree spaces


Can I access extra storage space?

Yes! we have a range of storage options (including mailboxes and lockers) for you to choose from. We also have a mailing address service.


What is the guest or visitor policy?

Members are limited to 3 guests at a time, and with each guest staying a maximum of 2 hours. Guests must remain inside your studio or at one of our breakout spots. Guests cannot work from our open-plan workspaces as these are reserved for our members. If you are bringing in more than 3 guests at a time we ask that you book out a meeting room. For security reasons, every guest must be signed in when they enter Huckletree.


Is Huckletree dog-friendly?

Yes, for members! We love and accept dogs into our spaces however please check with your Community Team ahead of time for any conditions.


How fast is the internet?

2GB fibre line, which means fast enough for you not to notice it and each space has active failover too.


Is there 24/7 security?

Yes, there is after-hours security to ensure our spaces are safe at all times.


Where can I make a private call?

We’ve got you. Our spaces are fitted out with a number of private soundproof phone booths for you to have quiet conversations. If phone booths aren’t your thing, we have quiet corners around our spaces.


Can I access meeting rooms?

A number of agreed Meeting Rooms credits are included in Resident Desk, Private Studio and Suite memberships, however they are not included in Day Pass, Light or Floating Memberships.

1 credit does not equal 1 hour of meeting room time. The number of credits varies depending on the space and meeting room size.


About viewings and tours


How long do tours and viewings run for?

Tours run between 30 - 45 minutes. We like potential members to get a real feel of the space, meet our members and  community team and to ask all and any questions. We also like to spend time understanding your business and team needs.


Do I need to book a tour in advance?

Yes. As we curate our community of companies and members, you must apply to join before a tour can be confirmed. We also need to ensure one of our community team or curation team is available to show you around.


What if I need to reschedule a tour?

No problem, life happens! Let our team know ahead of time and we will reschedule you for another day.


Can I do a virtual tour if I’m unable to physically come in?

Of course! We will take you on a virtual guided tour where you can get a 360 view of the space.


About payments


When do I need to pay my membership fee?

All monthly members pay in full for their month on the 1st day of each month. Should they start part way through a calendar month, the first month will be prorated.


Why are all prices exclusive of VAT?

None of the listed prices include VAT. As a VAT-registered company, we are legally obliged to charge VAT. If you are VAT registered, you can claim all VAT payments back.


Which payment methods can I use?

We accept debit/credit cards and standing bank orders only. We are unable to accept payment in cash.


Do I need to put down a deposit?

You do not need to put down a deposit for Light or Floating memberships. To get started on a Resident Desk or Studio memberships we require a security deposit equivalent to one month's membership fees. Assuming you haven't damaged your workspace, this deposit will be refunded at the end of your membership.


Do you charge late fees?

Yes, we charge a late penalty of 10% on all payments not received by the 15th of the month.


What are the prices for using a meeting room?

Our meeting rooms differ in price depending on size and location. You can see all prices here.


What are the prices for using additional printing?

25p per (A4) black and white copy and 75p per (A4) colour copy.


What is the notice policy?

The notice policy for the Light and Floating memberships is one month. The notice policy for the Resident Desk memberships is two months. The notice policy for Private Studios and Suites is unique to each agreement. Please note that these may vary depending on the size of your team.